Privacy Policy

Privacy Policy

1. General

  • 1.1 CoinQX Exchange limited with its business address at Suite 2800, Park Place, 666 Burrard St, Vancouver, British Columbia V6C 2z7, Canada (hereinafter referred to as CoinQX or “we”), offers via (the “Website”) services related to buying and selling digital currencies. This Privacy Policy explains how personal data are processed by CoinQX if a person uses CoinQX’s services, the Website or otherwise interacts with CoinQX (such person hereinafter called “Customer”). Only persons of legal age are permitted to use the website and to register to it.
  • 1.2 CoinQX is the controller and responsible organization for the personal data processed via the Website. CoinQX is aware that the protection and careful handling of the Customer’s personal data are very important. CoinQX will solely use the personal data provided by the Customer in compliance with the applicable data protection requirements, this Privacy Policy and the consent of the Customer.
  • 1.3 The Customer is obliged to keep his personal data correct and up to date.
  • 1.4 The Privacy Policy is drafted in English.

2. Categories of personal data and the purpose for using the personal data

  • 2.1 When using CoinQX’s services or interacting with CoinQX the following personal data are processed:
    (a) Contact data: e.g. when creating a new user account or communicating with CoinQX (i.e. name, address, telephone number, email, birthdate, password in encrypted form) depending on the level of verification.
    (b) Verification data: when an account is verified (i.e. screenshots of national identity documents, like passport, driving license ID card, and identification data from these documents, utility bill details for residence verification)
    (c) Financial data: in the course of purchase and sale transactions (i.e. bank details payment service provider information, payment details, transaction-ID).
    (d) Log data: during activities on the Website, (i.e. IP-address, transaction data, deposit and withdrawal address, computer or mobile device information, IP-address, operating system, browser type, device type, unique device identification number).
    (e) Company details if a business account is requested (i.e. commercial register report, data of or concerning beneficial owners, records or additional information on recent, past or planned business activities, other data necessary to determine/validate the structure, the beneficial ownership or any power of attorney of the company).
    (f) Details to and proof of funds: i.e. banking statements or any other details provided by banks or financial institutions, contracts of sales or contracts in general, or any other suitable data to prove or determine the origin of funds, if exceeding the daily/monthly or general limits on CoinQX (more info In order to determine Customer’s purpose for using the above-mentioned services or trading volume additional information on recent, past or planned business or personal activities of business or private Customers or other data to determine the Customer’s intentions, if necessary, can be processed, as requested by CoinQX or provided by the Customer.
    (g) Personal data provided to the support team when the Customer submits a request to CoinQX’s support team or any other member of the CoinQX team.
  • 2.2 The personal data are used for the purpose of performing the contract or in order to take steps at the request of the data subject prior to entering into a contract, verification of the Customer’s identity, prevention of fraud and misuse, risk management, payment processing and chargebacks, proof of purchase and selling, comparison during the course of business, to respond to Customer service and support requests, inform about important updates of CoinQX’s services and terms, and analysis and improve the website’s quality and usage experience. The personal data listed above under 2.1 are required for entering into and performance of the contract. If Customer fails to provide such data CoinQX will not be able to provide its services to the Customer.
    The basis for such processing is contract performance (Article 6 paragraph 1 lit b GDPR), compliance with legal obligations to which CoinQX is subject (Article 6 paragraph 1 lit c GDPR), and CoinQX’s legitimate interests in measures regarding prevention of fraud and misuse of its services (e.g. for illegal purposes) and risk management when operating its business and interacting with Customers (Article 6 paragraph 1 lit f GDPR). Upon the Customer’s prior consent (Article 6 paragraph 1 lit a GDPR) the personal data may be used for marketing, direct advertisement (see point 5 “Newsletters” below), and Website analysis and improvement (see point 4 “Cookies” below).
  • 2.3 If CoinQX will ask to provide any other personal data not described above, then such data and the purpose and legal basis for the collection and processing, will be communicated to the Customer at the point of collecting the personal data.

3. Recipients of personal data

  • 3.1 The Customer agrees, that for the purpose of the identity verification, personal data will be forwarded to one of the following verification provider which the company choses:
    A. First Bitcoin Capital Corp. Suite 2800, Park Place, 666 Burrard St, Vancouver, British Columbia V6C 2z7, Canada.
    Depending on the level of verification the following personal data may be transferred to the chosen verification provider first name, surname, address, birthdate, email address, telephone number. Without providing the personal data required for the respective level the verification is not possible.
  • 3.2 For purposes of AML (anti-money-laundering) and CFT (Combating the Financing of Terrorism) CoinQX conducts – based on its legitimate interest to prevent fraud and misuse of its services (Art 6 para 1 lit f GDPR) – an examination of politically exposed persons and sanctioned persons in the course of the Know-Your-Customer process. Therefore, after completion of the verification process, the information will be transferred to and checked by Identity verification provider. Without the transfer and check of these data it is not possible to open an account with CoinQX. For further information on the possible results and consequences of the due diligence process please see CoinQX’s Terms and Conditions.
  • 3.3 In case Customer uses the “CoinQX support tool” provided by Zendesk Inc, 1019 Market St., San Francisco, CA 94103, USA, or submitting a support request to “[email protected]” Customer’s personal data (e-mail address, name, IP-address and the additional data submitted directly by the Customer to handle the support request) are transferred to and processed by Zendesk, Inc in the USA. Zendesk, Inc is certified under the EU/US Privacy Shield. The USA is a country for which an adequate level of data protection has not been determined. Subject to local provisions Customer’s personal data may be accessed by authorities of such country in accordance with local laws and regulations.
  • 3.4 Further, CoinQX may share the personal data with
    (a) our employees who need them to fulfill contractual and legal obligations and legitimate interests. A list of CoinQX’s current group companies is available here:
    • First Bitcoin Capital Corp. Suite 2800, Park Place, 666 Burrard St, Vancouver, British Columbia V6C 2z7, Canada
    (b) third party services providers and partners who provide data processing services to CoinQX, or who otherwise process personal information for purposes that are described in this Privacy Policy or notified to Customer. A list of CoinQX’s current service providers and partners is available here:
    (c) affiliate marketing partners if Customer registers to the “CoinQX Affiliate Program”. In the context of the registration Customer is informed about the affiliate partners to whom the personal data (first name, last name, company name, web URL, address, contact number, email address, and any other personal data directly transferred to the affiliate partner by the Customer) will be sent. Without the transfer of the information to the affiliate partner the participation in the affiliate program is not possible.
    (d) to any competent law enforcement body, regulatory, government agency, court or other third party where disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
    (e) to a potential buyer (and its agents and advisers) in connection with any proposed purchase, merger or acquisition of any part of CoinQX’s business. The Customer’s personal data may be transferred to the new owners so that the services may continue to be provided to Customer provided that CoinQX informs the buyer it must use personal data only for the purposes disclosed in this Privacy Policy;
    (f) to any other person with Customer’s consent to the disclosure.

4. The use of cookies and Google Analytics

  • 4.1 During the use of the Website, personal data may be collected through automatic data collection methods, such as cookies. Cookies are small data files which are saved to the Customer’s computer or device and allow an analysis of the Customer’s usage behavior on the Website. The personal data collected are computer or device information, including IP address, operating system, browser type, device type, unique device identification number, and data which represent the usage behavior on the Website (e.g. the time spent on the Website, which pages were accessed, or links clicked). These data are collected by CoinQX to analyze and evaluate the effectiveness of Website and to improve its quality for a better Customer experience.
  • 4.2 Further, CoinQX uses the services of the data processor Drift, located 3 Copley Place, Suite 7000,Boston, MA 02116,United States at to analyze and better understand Customer’s needs and to optimize the Website’s service and experience. Drift is a technology service that helps CoinQX and First Bitcoin Capital Corp. better understand the Website experience (e.g. how much time user spend on which pages, which links they choose to click, what users do and don’t like, etc.) enabling to improve the services. To this end Drift’s cookies are stored that collect data on the Customers’ Website behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display the Website). Hotjar stores this information in pseudonymized form. Neither Drift nor CoinQX nor First Bitcoin Capital will use this information to identify individual users or to match it with further data on an individual Customer.
  • 4.3 Further, CoinQX uses Google Analytics, a web analytics tool by Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses cookies. The stored information of the use of the Website (e.g. pages visited, users activities on Website, time spent on the Website) which is generated by the cookies is transmitted and saved on a server by Google in the USA. This Website uses the IP anonymization on, whereby the IP address of the Customer is shortened by Google within the European Union and the European Economic Area. Only in exceptional cases the whole IP address is first transferred to a server of Google in the USA and then shortened.
  • 4.4 On behalf of CoinQX, Google will use this information to evaluate the usage of the Website for reports about the Website activity and to fulfil further services towards the Website owners concerning the activity on the Website and internet. The Customer’s IP address acquired from Google Analytics, will not be merged with other data from Google.
  • 4.5 By clicking on the “OK”-button in the Website’s cookie banner the Customer agrees to the use of cookies. The consent can be withdrawn at any time by deleting the cookies form the terminal device and browser and adjusting the browser settings; this, however, may compromise the functionality of the Website. The withdrawal of the consent does not affect the lawfulness of processing based on consent before its withdrawal.
  • 4.6 The Customer can disable cookies to be saved with specific browser settings; thereby the Customer might not be able to use all the offered functions on the Website to their full extent. Furthermore, the Customer can disable the collected website specific data (IP address) through cookies to be send and processed by Google, by downloading and installing the following browser plugin (

5. Newsletter

  • 5.1 Upon Customer’s consent his email address, name, last login date, register date will be passed on to MailChimp, located at, The Rocket Science Group, LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, in order to receive per email newsletters and information from CoinQX and First Bitcoin Capital Corp. regarding CoinQX’s and First Bitcoin Capital’s events, new products, services and app features.

6 Data Retention

  • 6.1 CoinQX erases the Customer’s personal data in principal 1 year after termination of the contractual relationship or before if the data is not required for the purpose for which they were collected anymore. A longer retention may be necessary due to guarantee, warranty, statute of limitations applicable to CoinQX, or for the duration of any legal disputes in which the data are required as evidence or for as long as there are other legitimate interests in retention.

7. Data subject rights

  • 7.1 In accordance with applicable law, the Customer has the right to access, correct, request deletion of his personal data, to object to the processing of his personal data, and to data portability of his personal data, to request restriction of the processing of his personal data. To exercise these rights the Customer can send an email to [email protected]. CoinQX does not use personal data for automated decisions within the meaning of Art 22 GDPR (i.e. decisions producing legal effects concerning data subjects, or otherwise significantly affecting them, based solely on automated processing of personal data, including profiling).
  • 7.2 The Customer has the right to file a complaint to the competent data protection authority, when he believes his data protection rights have been violated.

8. Declarations of consent

  • 8.1 By checking the respective box as a part of the registration process, the Customer confirms to have read the Privacy Policy and agrees to the data processing as described herein.
  • 8.2 Further, by checking the respective separate box the Customer can consent that his email address name, last login date, register date will be sent to MailChimp. in order to receive periodic marketing communications from CoinQX, First Bitcoin Capital, or its affiliates.
    The Customer has the right to withdraw his consents at any time via email to CoinQX, to [email protected] The withdrawal of his consent does not affect the lawfulness of processing based on consent before its withdrawal.

9. Updates to this Privacy Policy

  • 9.1 CoinQX may update this Privacy Policy from time to time in response to changing legal, technical or business developments. CoinQX will take appropriate measures to inform the Customer, about the updates, consistent with the significance of the changes. CoinQX will obtain Customer’s consent to any material changes in this Privacy Policy if this is required by applicable data protection laws. The current version of this Privacy Policy is: June 2018.

FinCEN MSB Registration Number: 31000066075203. This is not an offer or solicitation in any jurisdiction where we are not authorized to do business.Market volatility, volume, and system availability may delay account access and trade order executions. CoinQX is a property of CoinQX Exchange Limited, a wholly owned subsidiary of First BITCoin Capital Corp, a publicly traded company under the symbol BITCF. Copyright 2017